Frequently Asked Questions

Who is behind Casablanca Racquets Club?

Casablanca Racquets Club is a Canadian company run by a Quebec team. The brand was founded by Jiane Rhouda, a racquet sports enthusiast. It was born from the desire to make pickleball a lifestyle: paddles, gift boxes and accessories with a Mediterranean style, designed for playing as well as for giving.

When does my order ship?

Every order is carefully prepared and shipped within 3 to 5 business days after confirmation.

Do you ship to the United States?

Yes, we ship to Canada and the United States. For the United States, applicable duties and import tariffs are usually included in the displayed price.

Can I return an item?

You have 7 days after delivery to request a return. The item must be intact, unused and in its original packaging. Return shipping costs are your responsibility. Email us at info@casablancaracquetsclub.com to get a return authorization.

How do I personalize the photo in the Pickleball Box?

On the product page, upload your image (JPG or PNG, 20 MB maximum). It is printed and slipped into your box at no extra cost.

How can I contact you?

By email at info@casablancaracquetsclub.com.